Minimizing disruptions is a top priority
In addition to responding to the typical user requests to address issues after they occur, our team can also perform proactive services at your office that keep your infrastructure running smoothly. The goal is to identify and prevent potential problems before they cause disruptions to your operations. This proactive approach also makes your IT budgeting more stable and predictable.
Minimizing disruption to your operations and employees is a top priority, so we are extremely respectful when we are on site. We provide the most efficient service possible and all of our work is done by full time employees. Onsite services can be structured on a flat rate basis, with unlimited access with no additional fees, or you can choose to pay as you go and be billed hourly as needed.
If onsite work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, which ensures that our entire team has access to the latest knowledge and information about your systems.
Typical Onsite Services :
What Our Customers Are Saying
All accomplished, all good! Thank you Ryan.
Great experience with Clay today.
Clay did a great job – and quick!!! Thanks so much!
Chris is personably and most easy to work with, took care of my issue in a timely manner.
Response was great plan was good
Prompt response to my request for help. Printer was installed quickly. Thanks.
Very pleasant to work with and very efficient
Quick and easy resolution. Thank you!
Dan has been very helpful and patient through this ticket. Really appreciated his time and kindness. He resolved the issues.
Very nice techie.
Very helpful and a quick response. thank you.
Clay is solid!
Chris was very helpful! Thank You
Thanks for the thorough follow-up.
Excellent work Liam, Thank you
Nice job Liam, thanks for handling it efficiently.
Responsive and efficient as usual. Thanks for the assistance!
Did the work in the background without interrupting my work flow.
Good , quick service
Thank you for getting this done so quickly!
OMG this was a bear, but my main man Chris came through in rock-solid fashion. Someone gotta get that man a Bentley or something.
Ryan was excellent, as usual. Thank you again!
Worked perfectly, and was fixed within minutes. Thank you Jon!
Excellent service as always!
Thanks to Daniel for taking the extra time to sort this out!
30 minutes door to door, Raymond did a great job
The problem was corrected and solved
Excellent service and clear understanding of what was done. Thank you!
Thanks for all your help Chris.
Thank you Chirs!!
Prompt, polite and proficient.
Timely and correct completion of request.
I couldn’t be more pleased- Sean is exceptionally knowledgeable, patient, and instructive. Very positive experience!
Ticket placed, acknowledged, resolved within just a few hours.
Brian called me when he said he would. Listened to what issues I was having and solved the problem quickly. Thanks Brian!
Sean was very helpful and knowledgeable. Great customer service skills! Thank you for the help!
Learned something new this time!
As usual Andrew has done a complete and great job
Thank you so much to Liam for his patience as little inconveniences got in our way accomplishing this chore!
Quick professional response
I appreciate the quick turnaround. Thank you.
Great service – very quick and responsive. A+
Liam did his job. He is an asset.
Tech was helpful, and worked quickly. Well done, Daniel
My request was met quickly & easily. Thank you!
Quick service. Daniel is always great at helping out.
Thank you Bobby, email is doing well again.
Daniel not only fixed the problem I requested, but also another issue that came up. Very professional and personable.
The issue was address promptly and efficiently. Thank you.
nice job thank you!
Thank you for looking into this and fixing so quickly.
great as always !!!
Raymond has always been great everytime he comes on our property weekly as well as helping me out over the phone with an issue . Very pleased!!
The technician assigned to address my issue was courteous, friendly and very helpful in helping me to understand by explaining what he was doing.
Ryan did a great job again, fast, accurate. Very knowledgeable.
Clay was fast and courteous and resolved the problem without issue.
Nice quick response.
Ryan performed all the ‘heavy lifting’ and worked the update. Thank you.
Daniel was very helpful and very friendly, as always!
Although my issue was resolved when I heard from Clay, he was very kind and made sure I was all set, while letting me know he would keep our SharePoint issues in mind.
Liam was very helpful and got the sender of the bogus email blocked for me.
Quick response much appreciated. Thank you.
Sean is a joy to work with-knowledgeable, patient, and in my case, long-suffering
Great customer service! Thanks.
Thanks for helping me out, Bobby! You are great
Bobby was very knowledgeable and took care of the issue quickly and professionally.
Clay was great – fast solved the problem and educated me on some items as well!
I was able to get the software I needed in order to complete my job duties
Bobby was very helpful in fixing my issue.
This took Daniel about 30 seconds to fix, which I appreciate but also appreciate that he didn’t make me feel like an idiot, ha! Thanks, Daniel!
Thanks for resolving this urgent matter.
Thanks so much, quick response and resolved my issue.
Quick response time is awesome!
Another job well done by Clay and the team!
Promptly resolved an issue
Promptly addressed and resolved an issue
You guys got back to us right away.
VERY SATISFIED, RAY EVEN SENT ME A HOW TO FOR INSTALLING THE SCANNER ON ALL OF THE PC’S IN THE OFFICE.
I put this ticket in at end of day yesterday and it got fixed first thing this morning so as not to disrupt workflow. Thanks so much!!
Thanks for knocking this out so quickly!
You guys are always super responsive and work fast to assist in keeping out servers clear of Fraud and Phishing emails. A huge piece of our success is having the technology available to do so. We appreciate all that you do.
Thank you for the information on this matter. It was a big help, so I could plan what to do next.
I thank IT for their patience with this project, as it was delayed extremely by my time frame to answer questions and get it done. But now that it is done, this is an awesome feature and I just wanted to thank you again.
Excellent service by Sean and Howard. Thanks
Daniel responded quickly to the ticket.
Nicely done Sean!
Superb service as always!
fast and efficient. Thank you!
Liam was polite, patient and gave clear instructions.
Thanks Jon. much better now
Bobby was very knowledgeable, quick, and efficient with installing the application we needed on our laptop.
Xavier was very helpful and efficient.
Technician helped me understand the situation
Thanks for your fast and friendly service
James was excellent in helping to assist us today with installing two new printers into our system! We greatly appreciate your perseverance James
My issue was important and was taken care of right away
Follow up was great as usual!
Thanks for the quick response
Ryan contacted me directly to confirm exactly what I wanted to accomplish, which is critical when it comes to DNS records.
Very prompt response and resolved the issue
Excellent assistance. All were fantastic in helping get this done.Thanks
Nice job Jesse
Jesse did a great job!
Fast and effective response. Liam was quite personable and very friendly.
Thank you Thank you Thank you – I was very appreciative of the help this morning and how nice the technician was, even though I was acting out of it….LOL
Jim was extremely helpful with my computer issue
Woohoooo, Liam found the files I accidently hid.
Nice job, way to stick with it
Ray is the best !!!!!
Jim was professional, pleasant, and very helpful throughout this process. Thank you!
good response and great results
Call due to server being down. Had it back up in a couple of minutes. Great job Thank you.
Superb service, thank you!
Liam was patient in solving the problem at hand. Thank you.
Ryan was great, very helpful, and efficient.
Based on tech’s notes, he installed three new PC’s and that he checked to make sure they all had the programs installed and that they all worked.
Chris was able to resolve my issues I had so that I could resume my projects. He was also able to teach me what I needed to know so that I understood the process.
The response time from Bobby was very quick.
Thank you John and Daniel for your thorough investigation and resolution.
Liam is always so helpful. He set me up and I am good to work remotely while traveling out of state. Much appreciated!
Liam was dogged in his pursuit of a solution for us. In fact, our previous vendor had left us with a Frankenstein of equipment. He was fantastic, and our issue was resolved completely.
Daniel was able to resolve the problem quickly as soon as I called him back. Thank you, Daniel!
Perfect work. & quick. THX
very helpful and professional
PROBLEM SOLVED QUICKLY AND PROFESSIONALLY
Got the job done! Wonderful.
Chris is great to work with.
Friendly group and very knowledgeable!
Excellent service! always
Quick response and fix!
Good communication and help from Chris. Kept me informed with all he was doing. Very patient and professional.
Thank you for the quick turn around.
Great work Liam. resolved quickly and efficiently.
Thank you for the quick turnaround! Exceptional service as always
We love working with Daniel. He is very knowledgeable he did a great job communicating with us prior to the migration.
Thank you Raymond for setting my microphone and camera up for my zoom calls!
Helped me troubleshoot the problem, eliminated our network as a cause (which I’d been struggling to do) and found the solution! Can’t thank Chris enough.
I wasn’t easy to get a hold of but James kept at it and wrapped it up in a day. Much appreciated.
Bob was great and follow up was good since he couldn’t get me on Tuesday at the office
Liam was very helpful and fast to resolve the issue! Thank you Liam!
Prompt and expert responseThank you
Bobby took great care of us.
Very knowledgeable and great customer service. Thank you !
Ray was awesome as usual! Quick and efficient and had my PC back up and running fast! Thanks!
polite, timely response with successful conclusion.
Together we performed an unexpected desktop transfer. Both Bobby and Chris were extremely responsive and helped me through the entire process. I am very thankful for the support that we receive from your company.
I know it was light lifting to grant admin privileges but it was done in like 10 minutes…so that was awesome. Thank you. Dave
Chris was able to clean up our email accounts and fix our distribution list! This will be so helpful from now on, especially trying to communicate during a pandemic
Splendid service as always!
I just could not find the darn thing and the technician looked for me and didn’t make me feel like an idiot when he did find it where I should have been able to in the first place 😉 Thank you!!
Aware of and working on the issue just as quickly if not faster than I was! Great support too.
Help starts with a conversation
Tell us about your business and we will decide together if our services are the right fit.