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Don’t settle for poor IT service
IT Support for a small office can be a challenge; does this sound familiar?
Small business environments can present a challenge when it comes to the proper use of technology and IT support. Management rarely has the time or budget required to focus on technology, so it is typically left to some unlucky employee to deal with as best they can, amongst all of their other responsibilities.
New technology is typically added by just “bolting it on” to the existing systems and workflow, without much planning or training. This can lead to having more complexity and single points of failure than is necessary due to the way these networks have evolved over time.
There is usually very little if any documentation, and procedures tend to be very ad-hoc, with everyone doing things their unique way.
Out of necessity, users often find “workarounds” and creative solutions to get the job done. As a result, new employees end up getting “trained” on these techniques without realizing that it may not be the most efficient, or secure way to perform the task at hand.
North Central Tech can be a complete IT department for your small business
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Our service speaks for itself
Brian called me when he said he would. Listened to what issues I was having and solved the problem quickly. Thanks Brian!
Together we performed an unexpected desktop transfer. Both Bobby and Chris were extremely responsive and helped me through the entire process. I am very thankful for the support that we receive from your company.
Liam is always so helpful. He set me up and I am good to work remotely while traveling out of state. Much appreciated!
Nice quick response.
Thanks for the quick response
Promptly addressed and resolved an issue
Thanks for knocking this out so quickly!
Thanks for helping me out, Bobby! You are great
good response and great results
Learned something new this time!
Nice job Jesse
Chris was able to clean up our email accounts and fix our distribution list! This will be so helpful from now on, especially trying to communicate during a pandemic
Ticket placed, acknowledged, resolved within just a few hours.
Excellent assistance. All were fantastic in helping get this done.Thanks
Thank you Thank you Thank you – I was very appreciative of the help this morning and how nice the technician was, even though I was acting out of it….LOL
Thank you for the quick turnaround! Exceptional service as always
I know it was light lifting to grant admin privileges but it was done in like 10 minutes…so that was awesome. Thank you. Dave
Clay did a great job – and quick!!! Thanks so much!
Liam was dogged in his pursuit of a solution for us. In fact, our previous vendor had left us with a Frankenstein of equipment. He was fantastic, and our issue was resolved completely.
Thank you for the quick turn around.
My request was met quickly & easily. Thank you!
Thanks Jon. much better now
Bobby was very helpful in fixing my issue.
The response time from Bobby was very quick.
Clay is solid!
Good communication and help from Chris. Kept me informed with all he was doing. Very patient and professional.
The technician assigned to address my issue was courteous, friendly and very helpful in helping me to understand by explaining what he was doing.
Chris was very helpful! Thank You
Raymond has always been great everytime he comes on our property weekly as well as helping me out over the phone with an issue . Very pleased!!
Very helpful and a quick response. thank you.
Very prompt response and resolved the issue
Got the job done! Wonderful.
very helpful and professional
I just could not find the darn thing and the technician looked for me and didn’t make me feel like an idiot when he did find it where I should have been able to in the first place 😉 Thank you!!
Thanks to Daniel for taking the extra time to sort this out!
Excellent work Liam, Thank you
Ray was awesome as usual! Quick and efficient and had my PC back up and running fast! Thanks!
Very knowledgeable and great customer service. Thank you !
Dan has been very helpful and patient through this ticket. Really appreciated his time and kindness. He resolved the issues.
I was able to get the software I needed in order to complete my job duties
Thanks for the thorough follow-up.
I thank IT for their patience with this project, as it was delayed extremely by my time frame to answer questions and get it done. But now that it is done, this is an awesome feature and I just wanted to thank you again.
Ryan contacted me directly to confirm exactly what I wanted to accomplish, which is critical when it comes to DNS records.
Excellent service as always!
I wasn’t easy to get a hold of but James kept at it and wrapped it up in a day. Much appreciated.
Xavier was very helpful and efficient.
You guys are always super responsive and work fast to assist in keeping out servers clear of Fraud and Phishing emails. A huge piece of our success is having the technology available to do so. We appreciate all that you do.
Superb service, thank you!
Liam did his job. He is an asset.
Superb service as always!
Helped me troubleshoot the problem, eliminated our network as a cause (which I’d been struggling to do) and found the solution! Can’t thank Chris enough.
I appreciate the quick turnaround. Thank you.
Quick response time is awesome!
Tech was helpful, and worked quickly. Well done, Daniel
Ray is the best !!!!!
Chris is personably and most easy to work with, took care of my issue in a timely manner.
Fast and effective response. Liam was quite personable and very friendly.
I put this ticket in at end of day yesterday and it got fixed first thing this morning so as not to disrupt workflow. Thanks so much!!
PROBLEM SOLVED QUICKLY AND PROFESSIONALLY
Follow up was great as usual!
Good , quick service
Daniel was able to resolve the problem quickly as soon as I called him back. Thank you, Daniel!
Bobby was very knowledgeable, quick, and efficient with installing the application we needed on our laptop.
Jim was extremely helpful with my computer issue
Liam was very helpful and fast to resolve the issue! Thank you Liam!
I couldn’t be more pleased- Sean is exceptionally knowledgeable, patient, and instructive. Very positive experience!
Quick response and fix!
Did the work in the background without interrupting my work flow.
Jesse did a great job!
Great experience with Clay today.
You guys got back to us right away.
Chris was able to resolve my issues I had so that I could resume my projects. He was also able to teach me what I needed to know so that I understood the process.
Daniel was very helpful and very friendly, as always!
Liam was polite, patient and gave clear instructions.
This took Daniel about 30 seconds to fix, which I appreciate but also appreciate that he didn’t make me feel like an idiot, ha! Thanks, Daniel!
Aware of and working on the issue just as quickly if not faster than I was! Great support too.
great as always !!!
All accomplished, all good! Thank you Ryan.
Great work Liam. resolved quickly and efficiently.
Excellent service by Sean and Howard. Thanks
Quick response much appreciated. Thank you.
Bobby took great care of us.
Quick and easy resolution. Thank you!
Bobby was very knowledgeable and took care of the issue quickly and professionally.
Clay was fast and courteous and resolved the problem without issue.
Sean is a joy to work with-knowledgeable, patient, and in my case, long-suffering
Ryan did a great job again, fast, accurate. Very knowledgeable.
Great service – very quick and responsive. A+
Ryan was great, very helpful, and efficient.
Very nice techie.
Chris is great to work with.
Ryan was excellent, as usual. Thank you again!
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Proudly serving the communities of North Central Massachusetts
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Our managed services in the Gardner area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.
Our managed services in the Littleton area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.