Managed IT support with
a personal approach

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Don’t settle for poor IT service

Excessive downtime costing revenue and productivity

No technology strategy or roadmap

Unexpected and unexplained costs

Lack of transparency & professionalism

Poor customer service & response time

Ongoing problems and staff complaints

IT Support for a small office can be a challenge; does this sound familiar?

Small business environments can present a challenge when it comes to the proper use of technology and IT support. Management rarely has the time or budget required to focus on technology, so it is typically left to some unlucky employee to deal with as best they can, amongst all of their other responsibilities.

New technology is typically added by just “bolting it on” to the existing systems and workflow, without much planning or training. This can lead to having more complexity and single points of failure than is necessary due to the way these networks have evolved over time.

There is usually very little if any documentation, and procedures tend to be very ad-hoc, with everyone doing things their unique way.

Out of necessity, users often find “workarounds” and creative solutions to get the job done. As a result, new employees end up getting “trained” on these techniques without realizing that it may not be the most efficient, or secure way to perform the task at hand.

North Central Tech can be a complete IT department for your small business

Schedule your complimentary IT assessment

Get personalized recommendations that fit your budget.

See the difference professional support makes

Help Desk Services

Alleviate technology headaches and ensure smooth day-to-day operations.

Network Security

Cyber security management and monitoring is a critical component of everything we do.

Data Backup

Multiple copies of ALL of your critical data.

Cloud Computing

Complete cloud migration and management services including Microsoft 365, Google, Amazon and private cloud solutions.

Onsite Service

Because sometimes you just need a tech onsite.

Technology Consulting

Align your technology with your business strategy for a competitive edge.

Our service speaks for itself

Helped me troubleshoot the problem, eliminated our network as a cause (which I’d been struggling to do) and found the solution! Can’t thank Chris enough.

Nice job, way to stick with it

Superb service as always!

Quick fix!

Thanks!

Excellent assistance. All were fantastic in helping get this done.Thanks

excellent service

Thanks for resolving this urgent matter.

The problem was corrected and solved

Thank you!

Learned something new this time!

Ray was awesome as usual! Quick and efficient and had my PC back up and running fast! Thanks!

Bobby took great care of us.

Ryan contacted me directly to confirm exactly what I wanted to accomplish, which is critical when it comes to DNS records.

Thanks so much, quick response and resolved my issue.

Ryan performed all the ‘heavy lifting’ and worked the update. Thank you.

Chris was able to clean up our email accounts and fix our distribution list! This will be so helpful from now on, especially trying to communicate during a pandemic

Fast response!

nice job thank you!

Thanks for helping me out, Bobby! You are great

I appreciate the quick turnaround. Thank you.

Very prompt response and resolved the issue

Quick and easy resolution. Thank you!

OMG this was a bear, but my main man Chris came through in rock-solid fashion. Someone gotta get that man a Bentley or something.

Liam was dogged in his pursuit of a solution for us. In fact, our previous vendor had left us with a Frankenstein of equipment. He was fantastic, and our issue was resolved completely.

Clay is solid!

Splendid service as always!

James was excellent in helping to assist us today with installing two new printers into our system! We greatly appreciate your perseverance James

Thanks Jon!

Solid!

Raymond has always been great everytime he comes on our property weekly as well as helping me out over the phone with an issue . Very pleased!!

Thanks for all your help Chris.

My issue was important and was taken care of right away

fast and efficient. Thank you!

Excellent service.

Daniel not only fixed the problem I requested, but also another issue that came up. Very professional and personable.

Very knowledgeable and great customer service. Thank you !

Great work Liam. resolved quickly and efficiently.

Thank you for the quick turnaround! Exceptional service as always

Excellent service as always!

Although my issue was resolved when I heard from Clay, he was very kind and made sure I was all set, while letting me know he would keep our SharePoint issues in mind.

Thank you Bobby, email is doing well again.

I wasn’t easy to get a hold of but James kept at it and wrapped it up in a day. Much appreciated.

Great service – very quick and responsive. A+

The issue was address promptly and efficiently. Thank you.

Perfect work. & quick. THX

Excellent service by Sean and Howard. Thanks

Liam did his job. He is an asset.

I just could not find the darn thing and the technician looked for me and didn’t make me feel like an idiot when he did find it where I should have been able to in the first place 😉 Thank you!!

Nice quick response.

Thanks for knocking this out so quickly!

Liam was polite, patient and gave clear instructions.

Liam was very helpful and got the sender of the bogus email blocked for me.

Daniel responded quickly to the ticket.

Dan has been very helpful and patient through this ticket. Really appreciated his time and kindness. He resolved the issues.

Great experience with Clay today.

Prompt, polite and proficient.

I couldn’t be more pleased- Sean is exceptionally knowledgeable, patient, and instructive. Very positive experience!

We love working with Daniel. He is very knowledgeable he did a great job communicating with us prior to the migration.

Clay was fast and courteous and resolved the problem without issue.

Great customer service! Thanks.

The technician assigned to address my issue was courteous, friendly and very helpful in helping me to understand by explaining what he was doing.

Thank you!

Ticket placed, acknowledged, resolved within just a few hours.

Daniel was very helpful and very friendly, as always!

Thank you for getting this done so quickly!

Ryan was excellent, as usual. Thank you again!

Nice job Liam, thanks for handling it efficiently.

Fast and effective response. Liam was quite personable and very friendly.

Thanks for your fast and friendly service

Prompt response to my request for help. Printer was installed quickly. Thanks.

PROBLEM SOLVED QUICKLY AND PROFESSIONALLY

Thank you

Thank you Thank you Thank you – I was very appreciative of the help this morning and how nice the technician was, even though I was acting out of it….LOL

Nicely done Sean!

Thumbs UP

Together we performed an unexpected desktop transfer. Both Bobby and Chris were extremely responsive and helped me through the entire process. I am very thankful for the support that we receive from your company.

You guys got back to us right away.

Brian called me when he said he would. Listened to what issues I was having and solved the problem quickly. Thanks Brian!

Chris is personably and most easy to work with, took care of my issue in a timely manner.

Thank you Raymond for setting my microphone and camera up for my zoom calls!

Thank you for the quick turn around.

As usual Andrew has done a complete and great job

Very nice techie.

Call due to server being down. Had it back up in a couple of minutes. Great job Thank you.

Thank you John and Daniel for your thorough investigation and resolution.

30 minutes door to door, Raymond did a great job

Very pleasant to work with and very efficient

I thank IT for their patience with this project, as it was delayed extremely by my time frame to answer questions and get it done. But now that it is done, this is an awesome feature and I just wanted to thank you again.

Response was great plan was good

You guys are always super responsive and work fast to assist in keeping out servers clear of Fraud and Phishing emails. A huge piece of our success is having the technology available to do so. We appreciate all that you do.

Excellent work Liam, Thank you

Thanks to Daniel for taking the extra time to sort this out!

Sean is a joy to work with-knowledgeable, patient, and in my case, long-suffering

Jim was professional, pleasant, and very helpful throughout this process. Thank you!

fast resolution

Follow up was great as usual!

Good , quick service

Prompt and expert responseThank you

Worked perfectly, and was fixed within minutes. Thank you Jon!

Help starts with a conversation

Tell us about your business and we will decide together if our services are the right fit.

We will provide more detailed information about our company and services, and we will discuss your current situation, as well as your short and long term goals.

We approach each client with the goal of discovering how you use technology, how it affects your business and identifying potential shortcomings.

We do a deep dive into your infrastructure and create a unique plan for you, with personalized recommendations that fit your budget.

Proudly serving the communities of North Central Massachusetts

Our IT service and computer support services are available throughout North Central Mass, from Athol to Littleton, and the surrounding towns.
Our managed services in the Athol area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.
Our managed services in the Gardner area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.
Our managed services in the Fitchburg area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.
Our managed services in the Leominster area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.
Our managed services in the Littleton area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.
Our IT service and computer support services are available throughout North Central Mass, from Athol to Littleton, and the surrounding towns.
Our managed services in the Athol area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.

Our managed services in the Gardner area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.

Our managed services in the Fitchburg area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.
Our managed services in the Leominster area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.

Our managed services in the Littleton area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.

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