Managed IT support with
a personal approach
Get your free IT Support Services Guide
Explanations, Insider Tips, Resources, & Sample Pricing!
Don’t settle for poor IT service
IT Support for a small office can be a challenge; does this sound familiar?
Small business environments can present a challenge when it comes to the proper use of technology and IT support. Management rarely has the time or budget required to focus on technology, so it is typically left to some unlucky employee to deal with as best they can, amongst all of their other responsibilities.
New technology is typically added by just “bolting it on” to the existing systems and workflow, without much planning or training. This can lead to having more complexity and single points of failure than is necessary due to the way these networks have evolved over time.
There is usually very little if any documentation, and procedures tend to be very ad-hoc, with everyone doing things their unique way.
Out of necessity, users often find “workarounds” and creative solutions to get the job done. As a result, new employees end up getting “trained” on these techniques without realizing that it may not be the most efficient, or secure way to perform the task at hand.
North Central Tech can be a complete IT department for your small business
Schedule your complimentary IT assessment
Get personalized recommendations that fit your budget.
Our service speaks for itself
Helped me troubleshoot the problem, eliminated our network as a cause (which I’d been struggling to do) and found the solution! Can’t thank Chris enough.
Nice job, way to stick with it
Superb service as always!
Excellent assistance. All were fantastic in helping get this done.Thanks
Thanks for resolving this urgent matter.
The problem was corrected and solved
Learned something new this time!
Ray was awesome as usual! Quick and efficient and had my PC back up and running fast! Thanks!
Bobby took great care of us.
Ryan contacted me directly to confirm exactly what I wanted to accomplish, which is critical when it comes to DNS records.
Thanks so much, quick response and resolved my issue.
Ryan performed all the ‘heavy lifting’ and worked the update. Thank you.
Chris was able to clean up our email accounts and fix our distribution list! This will be so helpful from now on, especially trying to communicate during a pandemic
nice job thank you!
Thanks for helping me out, Bobby! You are great
I appreciate the quick turnaround. Thank you.
Very prompt response and resolved the issue
Quick and easy resolution. Thank you!
OMG this was a bear, but my main man Chris came through in rock-solid fashion. Someone gotta get that man a Bentley or something.
Liam was dogged in his pursuit of a solution for us. In fact, our previous vendor had left us with a Frankenstein of equipment. He was fantastic, and our issue was resolved completely.
Clay is solid!
Splendid service as always!
James was excellent in helping to assist us today with installing two new printers into our system! We greatly appreciate your perseverance James
Raymond has always been great everytime he comes on our property weekly as well as helping me out over the phone with an issue . Very pleased!!
Thanks for all your help Chris.
My issue was important and was taken care of right away
fast and efficient. Thank you!
Daniel not only fixed the problem I requested, but also another issue that came up. Very professional and personable.
Very knowledgeable and great customer service. Thank you !
Great work Liam. resolved quickly and efficiently.
Thank you for the quick turnaround! Exceptional service as always
Excellent service as always!
Although my issue was resolved when I heard from Clay, he was very kind and made sure I was all set, while letting me know he would keep our SharePoint issues in mind.
Thank you Bobby, email is doing well again.
I wasn’t easy to get a hold of but James kept at it and wrapped it up in a day. Much appreciated.
Great service – very quick and responsive. A+
The issue was address promptly and efficiently. Thank you.
Perfect work. & quick. THX
Excellent service by Sean and Howard. Thanks
Liam did his job. He is an asset.
I just could not find the darn thing and the technician looked for me and didn’t make me feel like an idiot when he did find it where I should have been able to in the first place 😉 Thank you!!
Nice quick response.
Thanks for knocking this out so quickly!
Liam was polite, patient and gave clear instructions.
Liam was very helpful and got the sender of the bogus email blocked for me.
Daniel responded quickly to the ticket.
Dan has been very helpful and patient through this ticket. Really appreciated his time and kindness. He resolved the issues.
Great experience with Clay today.
Prompt, polite and proficient.
I couldn’t be more pleased- Sean is exceptionally knowledgeable, patient, and instructive. Very positive experience!
We love working with Daniel. He is very knowledgeable he did a great job communicating with us prior to the migration.
Clay was fast and courteous and resolved the problem without issue.
Great customer service! Thanks.
The technician assigned to address my issue was courteous, friendly and very helpful in helping me to understand by explaining what he was doing.
Ticket placed, acknowledged, resolved within just a few hours.
Daniel was very helpful and very friendly, as always!
Thank you for getting this done so quickly!
Ryan was excellent, as usual. Thank you again!
Nice job Liam, thanks for handling it efficiently.
Fast and effective response. Liam was quite personable and very friendly.
Thanks for your fast and friendly service
Prompt response to my request for help. Printer was installed quickly. Thanks.
PROBLEM SOLVED QUICKLY AND PROFESSIONALLY
Thank you Thank you Thank you – I was very appreciative of the help this morning and how nice the technician was, even though I was acting out of it….LOL
Nicely done Sean!
Together we performed an unexpected desktop transfer. Both Bobby and Chris were extremely responsive and helped me through the entire process. I am very thankful for the support that we receive from your company.
You guys got back to us right away.
Brian called me when he said he would. Listened to what issues I was having and solved the problem quickly. Thanks Brian!
Chris is personably and most easy to work with, took care of my issue in a timely manner.
Thank you Raymond for setting my microphone and camera up for my zoom calls!
Thank you for the quick turn around.
As usual Andrew has done a complete and great job
Very nice techie.
Call due to server being down. Had it back up in a couple of minutes. Great job Thank you.
Thank you John and Daniel for your thorough investigation and resolution.
30 minutes door to door, Raymond did a great job
Very pleasant to work with and very efficient
I thank IT for their patience with this project, as it was delayed extremely by my time frame to answer questions and get it done. But now that it is done, this is an awesome feature and I just wanted to thank you again.
Response was great plan was good
You guys are always super responsive and work fast to assist in keeping out servers clear of Fraud and Phishing emails. A huge piece of our success is having the technology available to do so. We appreciate all that you do.
Excellent work Liam, Thank you
Thanks to Daniel for taking the extra time to sort this out!
Sean is a joy to work with-knowledgeable, patient, and in my case, long-suffering
Jim was professional, pleasant, and very helpful throughout this process. Thank you!
Follow up was great as usual!
Good , quick service
Prompt and expert responseThank you
Worked perfectly, and was fixed within minutes. Thank you Jon!
Help starts with a conversation
Tell us about your business and we will decide together if our services are the right fit.
Proudly serving the communities of North Central Massachusetts
- North Central Mass
- North Central Mass
Our managed services in the Gardner area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.
Our managed services in the Littleton area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.