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Don’t settle for poor IT service
IT Support for a small office can be a challenge; does this sound familiar?
Small business environments can present a challenge when it comes to the proper use of technology and IT support. Management rarely has the time or budget required to focus on technology, so it is typically left to some unlucky employee to deal with as best they can, amongst all of their other responsibilities.
New technology is typically added by just “bolting it on” to the existing systems and workflow, without much planning or training. This can lead to having more complexity and single points of failure than is necessary due to the way these networks have evolved over time.
There is usually very little if any documentation, and procedures tend to be very ad-hoc, with everyone doing things their unique way.
Out of necessity, users often find “workarounds” and creative solutions to get the job done. As a result, new employees end up getting “trained” on these techniques without realizing that it may not be the most efficient, or secure way to perform the task at hand.
North Central Tech can be a complete IT department for your small business
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Our service speaks for itself
OMG this was a bear, but my main man Chris came through in rock-solid fashion. Someone gotta get that man a Bentley or something.
Chris was able to clean up our email accounts and fix our distribution list! This will be so helpful from now on, especially trying to communicate during a pandemic
Brian called me when he said he would. Listened to what issues I was having and solved the problem quickly. Thanks Brian!
My request was met quickly & easily. Thank you!
Tech was helpful, and worked quickly. Well done, Daniel
Chris was very helpful! Thank You
Quick and easy resolution. Thank you!
Good , quick service
Although my issue was resolved when I heard from Clay, he was very kind and made sure I was all set, while letting me know he would keep our SharePoint issues in mind.
Clay was great – fast solved the problem and educated me on some items as well!
Thanks Jon. much better now
As usual Andrew has done a complete and great job
Liam was polite, patient and gave clear instructions.
Liam did his job. He is an asset.
Chris is great to work with.
Thank you for the quick turnaround! Exceptional service as always
Bobby was very knowledgeable, quick, and efficient with installing the application we needed on our laptop.
Very helpful and a quick response. thank you.
Responsive and efficient as usual. Thanks for the assistance!
polite, timely response with successful conclusion.
Follow up was great as usual!
Thank you for the information on this matter. It was a big help, so I could plan what to do next.
Xavier was very helpful and efficient.
Raymond has always been great everytime he comes on our property weekly as well as helping me out over the phone with an issue . Very pleased!!
Nice job Liam, thanks for handling it efficiently.
I was able to get the software I needed in order to complete my job duties
Chris is personably and most easy to work with, took care of my issue in a timely manner.
I thank IT for their patience with this project, as it was delayed extremely by my time frame to answer questions and get it done. But now that it is done, this is an awesome feature and I just wanted to thank you again.
You guys are always super responsive and work fast to assist in keeping out servers clear of Fraud and Phishing emails. A huge piece of our success is having the technology available to do so. We appreciate all that you do.
Clay did a great job – and quick!!! Thanks so much!
Prompt response to my request for help. Printer was installed quickly. Thanks.
Thank you Chirs!!
Promptly addressed and resolved an issue
Ryan did a great job again, fast, accurate. Very knowledgeable.
Promptly resolved an issue
All accomplished, all good! Thank you Ryan.
Thanks for the quick response
fast and efficient. Thank you!
Thank you so much to Liam for his patience as little inconveniences got in our way accomplishing this chore!
Splendid service as always!
Chris was able to resolve my issues I had so that I could resume my projects. He was also able to teach me what I needed to know so that I understood the process.
I appreciate the quick turnaround. Thank you.
Very prompt response and resolved the issue
Helped me troubleshoot the problem, eliminated our network as a cause (which I’d been struggling to do) and found the solution! Can’t thank Chris enough.
Nice job, way to stick with it
I wasn’t easy to get a hold of but James kept at it and wrapped it up in a day. Much appreciated.
Thanks for helping me out, Bobby! You are great
Superb service, thank you!
Excellent service as always!
Timely and correct completion of request.
Call due to server being down. Had it back up in a couple of minutes. Great job Thank you.
The technician assigned to address my issue was courteous, friendly and very helpful in helping me to understand by explaining what he was doing.
Worked perfectly, and was fixed within minutes. Thank you Jon!
Good communication and help from Chris. Kept me informed with all he was doing. Very patient and professional.
Quick service. Daniel is always great at helping out.
Daniel was able to resolve the problem quickly as soon as I called him back. Thank you, Daniel!
Liam was dogged in his pursuit of a solution for us. In fact, our previous vendor had left us with a Frankenstein of equipment. He was fantastic, and our issue was resolved completely.
I just could not find the darn thing and the technician looked for me and didn’t make me feel like an idiot when he did find it where I should have been able to in the first place 😉 Thank you!!
Thanks so much, quick response and resolved my issue.
very helpful and professional
Excellent work Liam, Thank you
Thank you for the quick turn around.
Sean was very helpful and knowledgeable. Great customer service skills! Thank you for the help!
PROBLEM SOLVED QUICKLY AND PROFESSIONALLY
Did the work in the background without interrupting my work flow.
Great service – very quick and responsive. A+
Thanks for knocking this out so quickly!
nice job thank you!
Very pleasant to work with and very efficient
Another job well done by Clay and the team!
Great experience with Clay today.
We love working with Daniel. He is very knowledgeable he did a great job communicating with us prior to the migration.
30 minutes door to door, Raymond did a great job
Liam was patient in solving the problem at hand. Thank you.
Technician helped me understand the situation
Response was great plan was good
Quick response and fix!
This took Daniel about 30 seconds to fix, which I appreciate but also appreciate that he didn’t make me feel like an idiot, ha! Thanks, Daniel!
Bobby was very helpful in fixing my issue.
Excellent assistance. All were fantastic in helping get this done.Thanks
Clay was fast and courteous and resolved the problem without issue.
James was excellent in helping to assist us today with installing two new printers into our system! We greatly appreciate your perseverance James
I know it was light lifting to grant admin privileges but it was done in like 10 minutes…so that was awesome. Thank you. Dave
VERY SATISFIED, RAY EVEN SENT ME A HOW TO FOR INSTALLING THE SCANNER ON ALL OF THE PC’S IN THE OFFICE.
You guys got back to us right away.
Dan has been very helpful and patient through this ticket. Really appreciated his time and kindness. He resolved the issues.
The problem was corrected and solved
Thank you for getting this done so quickly!
Thank you Bobby, email is doing well again.
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Proudly serving the communities of North Central Massachusetts
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Our managed services in the Gardner area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.
Our managed services in the Littleton area enable your systems to remain up and running smoothly, thus keeping your office working efficiently. Our Managed IT Services will allow your staff to focus on effectively running your business.