Help Desk Services
Your business deserves technology that just works.
Transparent and responsive support from our experts
If your employees have a problem, they need quick assistance that doesn’t leave them waiting for hours or days. You need reliable IT support you can trust — experts who respond quickly, communicate clearly, know your business, and are accountable for their service.
Our tech support staff bring a wide range of expertise and experience, and a commitment to transparency in service. You will get clear explanations and understand the value of every decision. And like all our services, our Help Desk goes beyond simple technical fixes and focuses on improving your business outcomes and making things easier for your staff.
We are an extension of your team
You’ll find that our tech staff quickly becomes a valuable extension of your team. We maintain complete documentation of your critical systems and technology. This allows us to navigate even the most complex problems quickly, and even help manage other vendors so your personnel can keep working, rather than dealing with phone tag and finger pointing. They quickly learn that they just put in a ticket with North Central, and trust that we will take care of the problem.
Benefits of
North Central Technologies’
Help Desk Services:
- Multiple ways to reach us: telephone, email, secure portal, and secure chat directly with a technician
- Fast solutions handled by our expert technicians (we do not outsource)
- We apply your feedback from each resolved ticket to constantly improvea
- Unlimited support plans or pay-as-you-go pricing, billed in 15-minute increments as needed
- Help with your outstanding projects, or take care of the day-to-day support in order to free your staff to work on more important projects
- We have three levels of service management on our team, ensuring quality of service and speed
What Our Customers Are Saying
Help starts with a conversation
Tell us about your business and we will decide together if our services are the right fit.
We will provide more detailed information about our company and services, and we will discuss your current situation, as well as your short and long term goals.
We approach each client with the goal of discovering how you use technology, how it affects your business and identifying potential shortcomings.
We do a deep dive into your infrastructure and create a unique plan for you, with personalized recommendations that fit your budget.
Schedule your complimentary IT assessment
Check out our FREE Technology Support Guide for Small Businesses
An honest guide to understanding and navigating options for supporting YOUR business technology, including;
- Keeping IT In-house
- Paying hourly for IT support
- Managed IT Services
- Co - Managed IT
- Sample price models
IT Services Made Simple!
Download a FREE copy!
* Must use your business email and be located within our service area. And of course, we promise not to start bombarding you with sales calls because you downloaded this, that's not our style!
Tired of dealing with tech problems?
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