The phone is a critical piece of business communications, but it has traditionally been a consistently stationary piece of technology for most of its existence. Basically, if you were anywhere but your desk, you couldn’t answer any important calls or listen to your messages.
Now that remote and hybrid work are pretty accepted, this is unacceptable, but there’s a far better option. Let’s explore how an upgrade to a modern Voice over Internet Protocol (VoIP) telephone system is the route that savvy businesses take.
Do You Really Want Your Business Using 150-Year-Old Technology?
That’s how old the working telephone is, you know. Back in 1876, Alexander Graham Bell first called to his assistant in the next room via analog communications over a wire.
In fairness, VoIP operates in a manner somewhat similar to that of traditional telephony.
However, instead of electric signals being passed through a cable and translated back into audible sound, Voice over Internet Protocol digitizes audio signals and sends this data over the Internet to its destination. As such, VoIP offers a flexibility that traditional telephony simply cannot match.
This flexibility is what makes VoIP such a valuable communication tool for today’s businesses.
The Internet’s Involvement Powers VoIP’s Capabilities
Consider where you can access the Internet. VoIP tools can place and take calls (and more, as we’ll get into shortly) from the same places, since they transmit their data over the ubiquitous network. If you can get online, you can probably use VoIP.
Most VoIP Tools Offer Extensive Features
First and foremost, mobile application support. Like we said, all you need is an Internet connection, something most mobile devices now rely on. From these mobile apps, as well as their desktop-based counterparts, you can enjoy a large assortment of features, including the following:
- Call attendants
- Voicemail-to-email
- Call recording
- Call transfer
- Call routing
- Call queues
- Conference calling
- Video conferencing
- Call forwarding
This far-from-comprehensive list of features is supplemented by the analytics that VoIP platforms enable, along with integrations with many popular customer relationship management tools.
Best of All, VoIP is Famously Cost-Effective
Acquisition and implementation aside, if your business has an Internet connection, you have all you need to support VoIP. There’s no additional infrastructure to invest in. It’s about as close as modern tech comes to plug-and-play.
We Can Help You Embrace the Benefits of VoIP for Yourself!
It all starts by reaching out to our team here at North Central Technologies. We’ll take the seemingly complex process and turn it into a seamless and straightforward upgrade. Let’s get started! Give us a call at 978-798-6805 to learn more.
